INTERVIEW
Your tools require basic maintenance, just like your car. We offer maintenance services, spare parts, and warranties for the products we sell: STIHL, TORO and HONDA.
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REGARDING YOUR REPAIR
When you bring your device to Location Lou-Pro for repair, a deposit per item is required. This deposit is payable as soon as you bring your device in for repair. This deposit corresponds to the diagnostic fee and is deductible from the repair cost. Once a diagnostic has been completed, the technical supervisor will call you to obtain your approval:
If you refuse to have the device repaired, the diagnostic fee is non-refundable.
If you accept the diagnostic, the device will be repaired and the diagnostic fee will be deducted from your invoice.
We guarantee our labor and parts for a period of 30 days from the billing date of your repair, except for electronic parts.
Delivery: Available $ Storage: Available $
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YOUR WARRANTY
People often think that everything is covered by the warranty, but please note that your equipment requires basic maintenance, just like your car, and this is not covered by the warranty.
For customers who purchase their products from Location Lou-Pro, the warranties are automatically registered and no file opening fee is required.Pickup and delivery fees are never covered by the warranty.
Belts, spark plugs, and shear bolts are not covered by the warranty.
If it is not a warranty issue, we will call you with an estimate, and if you do not have your equipment repaired, an estimation fee will apply. For equipment purchased elsewhere, you must present an invoice showing the date, model, and serial number, and a non-refundable account opening fee of $35 will apply, even if your equipment is covered by the warranty.
PIECE POLICY
ORDERS & RETURNS
Items valued under $50 must be paid for in full. For items valued over $50, including all taxes, a 50% non-refundable deposit is required.
Returns are permitted within 5 days of the purchase date, provided the items are in their original, unopened, and identifiable packaging.
Authorized returns are subject to a 20% restocking fee. If the item must be returned to the supplier, a $30 Purolator shipping fee is required.
NON-RETURNABLE ITEMS
- Electronic items,
- Special-order items,
- Opened, damaged packages, or items not in their original packaging,
- Glass products,
- Hoses cut and assembled to order,
- Replacement or end-of-line items,
- Incomplete, rusty, used, or damaged items,
- Unidentified items
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Summer mower maintenance includes 11 important points to have a beautiful lawn! Parts and additional labor will be charged extra.
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Your chainsaw service includes 14 very important points for your safety. Additional parts and labour will be charged extra.
- Cleaning of the tanks and carburetor
- Fresh fuel and oil included
- Spark plug included
- Sharpening included
COMPLETE INSPECTION;
- Condition of the safety brake
- Condition of the guide bar
- Condition of the sprocket
- Quality of lubrication
- Carburetor
- Fuel filter
- Condition of the cylinder and compression
- Ignition module
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Your blower's winter maintenance includes 17 points to ensure a clear entrance. Additional parts and labor will be charged extra.
- Complete lubrication
- Spark plug included
- Gasoline
- Fresh oil
COMPLETE INSPECTION
- Bearings and ball bearings
- Engine compression and RPM
- Friction disc and ignition system
- Control panel and cables
- Carburetor
- Fuel filter
- Tire tread and pressure
- Belt, drive & blower
