MAINTENANCE

Your tools require basic maintenance like your car. We offer maintenance, spare parts and warranty services for the products we sell: STIHL , TORO and HONDA .

  • ABOUT YOUR REPAIR

    When you bring your device to Location Lou-Pro for repair, one deposit per item is required. This deposit is payable as soon as you bring your device in for repair. This deposit corresponds to the estimated cost and is deductible from the repair. When an estimate is made, the technical supervisor telephones you to obtain your agreement:

    If you refuse to have the unit repaired, the estimate fee is non-refundable.

    If you accept the estimate, the device will be repaired and the estimate fee will be deducted from your bill

    We guarantee our labor and parts for a period of 30 days from the date of invoice for your repair, except for electronic parts.

    Shipping: Available $ Warehousing: Available $

  • YOUR GUARANTEE

    Often people think that everything is guaranteed, but know that your device requires basic maintenance like your car and that it is not part of the guarantee.
    For customers who buy their products at Location Lou-Pro, the warranties are automatically registered and no file opening fee is required.

    Pick-up and delivery costs are never covered by the warranty.

    Belts, Spark Plugs, Shear Bolts (Sheerbolt) are not covered by warranty,

    If it's not a warranty issue, we'll call you with an estimate and if you don't have your device repaired, an estimate fee will apply. For devices purchased elsewhere, it is absolutely necessary to present an invoice with the date, model and serial number and an account opening fee of $35 will apply and will not be refundable, even if your device is covered by warranty.

PARTS POLICY

ORDER & RETURN

Parts whose value is less than $50 must be paid in full, if the value is greater than $50 including all taxes a 50% non-refundable deposit is required.

Return authorized within 5 days of the date of purchase, in their original unopened and identifiable packaging.

The return that is authorized will have a 20% restocking fee and if the item must be returned to the supplier a Purolator shipping fee of $30 is required.

NON-RETURNABLE PARTS

electronic parts,

special orders,

Packages that are open, damaged or not in their original packaging,

glass products,

Hose Cut And Assembled To Order,

Replaced or discontinued parts

Incomplete, rusted, used or damaged parts

Unidentified parts

  • Summer maintenance on mowers includes 11 important points to have a beautiful lawn! Additional parts and labor will be charged extra.

    CODE: MOPT

    Gasoline and new oil included

    Candle included

    Blade sharpening

    Carburetor cleaning

    COMPLETE VERIFICATION

    Oil filter

    Engine revolution

    Air filter

    Ignition module

    axles and wheels

    Of the motor

    Starting at $114.95 • Available from April to September

  • The maintenance of your chainsaw includes 14 very important points for your safety. Additional parts and labor will be charged extra.

    CODE: MOPSC

    Cleaning of tanks and carburettor

    Gasoline and new oil included

    Candle included

    Sharpening included

    FULL CHECK;

    Safety brake status

    Chain guide condition

    Gear wheel status

    Lubrication quality

    Carburetor

    Oil filter

    Cylinder condition and compression

    Ignition module

    STARTING AT $109.95 • AVAILABLE AT ALL TIMES

  • The winter maintenance of your snowblower includes 17 points to have a clear entrance. Additional parts and labor will be charged extra.

    CODE: MOPS

    Complete lubrication

    Candle included

    Gasoline and new oil included

    COMPLETE VERIFICATION

    Bushings and ball bearings

    Engine compression and RPM

    Friction disc and sys. ignition

    Control station and cables

    Carburetor

    Oil filter

    Pads and tire pressures

    Belt, traction & blower

    From 129.95 • Available from October to March